Refund Policy
Our promise
We want every Bird Habit order to arrive as ordered and free from defects. If your item is incorrect, damaged, defective, or materially misprinted, contact us within 30 days of delivery so we can review the issue.
Eligible issues
- The wrong product, color, or size was sent.
- The item arrived damaged.
- The item has a manufacturing defect or a materially flawed print.
- The shipment is confirmed lost by the carrier.
How to request help
Email support@thebirdhabit.com with your order number, a description of the problem, and clear photographs of the item and shipping package. Do not return an item until we provide written instructions and, when applicable, a return authorization.
Resolution
For an approved claim, we may offer a replacement, store credit, or a refund to the original payment method. We normally replace a qualifying item first. If a replacement is unavailable or inappropriate, we may issue a refund. Original shipping charges are refundable only when required by law or when the entire order qualifies because of our error.
Items that are not eligible
Because products may be made to order, we do not accept returns or exchanges for buyer's remorse, an incorrect size or color selected by the customer, normal wear, or items that have been worn, washed, altered, or damaged after delivery, except where applicable law requires otherwise.
Order changes and cancellations
Contact us as soon as possible after ordering. We cannot guarantee a change or cancellation once production or fulfillment has started.
Refund timing
Approved refunds are submitted to the original payment method. Your bank or card provider controls how long the credit takes to appear.
Contact
The Bird Habit is operated by Flarko LLC. Email: support@thebirdhabit.com. Mailing address: 1910 Thomes Ave, Cheyenne, WY 82001, USA.
This policy does not limit any non-waivable consumer rights that apply in your jurisdiction.